The 4 Best Call Centers in Philadelphia

Choosing the right call center in Philadelphia can significantly impact your business operations, enhancing customer interactions and streamlining communication processes. In this guide, we’ll explore the 4 best options in the city, each offering unique solutions to meet your specific needs. Whether you’re looking for customer support, technical assistance, or telemarketing services, Philadelphia has a diverse range of call centers to consider.

When selecting a call center, consider the following services and aspects:

  • Customer Support: Round-the-clock assistance for customer inquiries and issues.
  • Technical Support: Expert help for troubleshooting and technical guidance.
  • Telemarketing: Proactive sales calls to boost your business outreach.
  • Order Processing: Efficient handling of purchase orders and transactions.
  • Lead Generation: Identifying and nurturing potential customers.
  • Multilingual Support: Catering to diverse linguistic needs for a broader reach.
  • Consider cost-effectiveness: Balancing quality service with budget constraints, with prices typically ranging from $20 to $50 per hour.
  • Evaluate technology and infrastructure: Ensuring the call center uses up-to-date systems for optimal performance.
  • Assess scalability: The ability to expand services as your business grows.

Read on to discover which Philadelphia-based call centers made our list, each selected for their exceptional service offerings and reliability.

4

Number of companies

613

Verified reviews

4,05

Average rating

Modivcare Call Center
(877)8357436

1. Modivcare Call Center

★ ★ ★ ★ ★ 3,3/5
520 Delaware Ave UNIT 801, 19123.0, Philadelphia
  • Transportation service

Why we chose them

Modivcare Call Center – Pennsylvania is a leading provider of non-emergency medical transportation services, dedicated to ensuring that members reach their destinations safely and efficiently. With a focus on accessibility and convenience, the company offers a variety of ways for users to book and manage their trips, including online booking, the Modivcare App, and the MARA (Modivcare Automated Reservation Assistant). This flexibility ensures that wherever members are, they have access to reliable transportation to their medical appointments.

Members benefit from a comprehensive support system, including resources such as mileage reimbursement and detailed member information sheets. Additionally, Modivcare is committed to continuous improvement through feedback from users, encouraging them to share their experiences to enhance service quality. The company also provides extensive help and FAQs to address any queries, emphasizing its dedication to customer satisfaction and ease of use. With a bilingual interface in English and Español, Modivcare ensures its services are accessible to a diverse clientele.

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Inspiritec, Inc
(877)6483600

2. Inspiritec, Inc

★ ★ ★ ★ ★ 4,2/5
340 N 12th St Unit 200, 19107.0, Philadelphia
  • Call center

Why we chose them

InspiriTec, Inc. stands out in the industry with its award-winning Contact Center and Help Desk solutions, leveraging a unique model that combines cutting-edge technology with a mission-driven approach. The company specializes in empowering professionals with disabilities, veterans, and disadvantaged individuals, providing them with meaningful employment opportunities while delivering exceptional customer service. By employing over 3,500 professionals with disabilities since 2000 and supporting over 158 veteran employees, the company not only generates impressive business results but also fosters personal growth and inspiration among its workforce.

With locations in Philadelphia, Wyomissing, Newark, and Fort Knox, the company handles over 295,000 contacts monthly, generating an estimated annual revenue of $71 million. Their comprehensive range of services includes Disability Services, Assistive Technology, Case Management, Vocational Training, IT Services, and Specialized Recruitment & Disability Counseling. They proudly serve government organizations through the GSA IT-70 Schedule, further establishing their reputation for excellence and commitment to diversity. Their success stories and awards highlight a proven approach that delivers both business success and personal fulfillment.

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The Poison Control Center at Children's Hospital of Philadelphia
(800)2221222

3. The Poison Control Center at Children's Hospital of Philadelphia

★ ★ ★ ★ ★ 4,6/5
3401 Civic Center Blvd, 19104.0, Philadelphia
  • Call center
  • Child health care centre
  • Non
  • profit organization

Why we chose them

The Poison Control Center at Children’s Hospital of Philadelphia is a crucial resource dedicated to safeguarding children’s health through expert assistance in poisoning incidents. As a non-profit organization, it operates a 24-hour call center staffed by toxicology specialists who provide immediate and reliable guidance to parents and caregivers. The center emphasizes education on poison prevention, helping families create a safer home environment. Their expertise covers a wide range of exposures, including household cleaners, medications, and environmental hazards, ensuring comprehensive support for any poisoning-related emergencies.

In addition to emergency support, the center actively promotes public health awareness by offering resources on the safe disposal of medications and the use of naloxone to reverse overdoses. This proactive approach highlights their commitment to reducing overdose deaths in the Philadelphia region. The center’s team collaborates with a network of medical toxicology consultants, further expanding their capacity to serve the community effectively. Their work is supported by donations, which contribute to enhancing the safety and health of families throughout the region.

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Fred Tax Service
(215)9040341

4. Fred Tax Service

★ ★ ★ ★ ★ 4,1/5
5534 1/2 N 5th St, 19120.0, Philadelphia
  • Tax consultant
  • Telemarketing service

Why we chose them

Fred Tax Service stands out for its exceptional expertise in offering comprehensive tax consultant services. Known for its customer-centric approach, the company ensures that clients receive personalized and effective tax solutions tailored to their unique needs. By providing expert advice and guidance, they help individuals and businesses navigate the complexities of tax regulations with ease and confidence. This dedication to excellence is why the company is featured in our directory, as it consistently delivers reliable and professional tax consulting services.

In addition to their tax consulting expertise, the company also excels in telemarketing service, supporting businesses in reaching their target audiences effectively. Their strategic approach to telemarketing ensures that clients can enhance their customer engagement and achieve their marketing goals. This dual focus on tax consultation and telemarketing makes the company a versatile and valuable resource for those seeking to optimize their financial and marketing strategies. Their commitment to quality service and client satisfaction sets them apart in the industry.

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FAQs

What services do call centers in Philadelphia typically offer?

Call centers in Philadelphia typically offer customer support, technical support, telemarketing, order processing, lead generation, and multilingual support.

How much do call center services cost in Philadelphia?

In Philadelphia, call center services generally range from €18 to €46 per hour, depending on the complexity and type of service required.

What should I consider when choosing a call center in Philadelphia?

Consider factors such as the range of services offered, cost-effectiveness, technology and infrastructure, scalability, and the center's experience in your industry.

How can call centers help with lead generation?

Call centers can identify and nurture potential customers through targeted outreach, data collection, and follow-up communication, helping to increase your business's sales pipeline.

What is the typical timeline for setting up call center services?

Setting up call center services can vary, but generally, it takes a few weeks to a couple of months, depending on the complexity and customization required.

Why is multilingual support important in a call center?

Multilingual support is crucial for reaching a broader audience, catering to diverse linguistic needs, and providing better customer service to non-English speaking clients.

How do call centers ensure quality customer support?

Quality customer support is ensured through rigorous training, up-to-date technology, regular performance evaluations, and a focus on customer satisfaction metrics.

What technology should a good call center have?

A good call center should have advanced communication systems, CRM software, data analytics tools, and robust security measures to ensure efficient and secure operations.

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